Refund Policy

1. Refund Policy Overview

Thank you for shopping at souqtijara.ma. We appreciate your business and want to ensure your satisfaction with every purchase. Please read this policy carefully before making a purchase, as it outlines our refund and return practices.

2. Eligibility for Refund

Digital Products: Due to the nature of digital products, refunds are generally not provided. However, if you encounter issues with your digital purchase, please contact our customer support, and we will do our best to assist you.

Physical Products: If you receive a damaged or defective physical product, please contact us within [number of days, e.g., 7 days] of receiving the item. We will provide instructions on returning the product for a replacement or refund.

3. How to Request a Refund

To request a refund, please follow these steps:

For digital products: Contact our customer support atcontact@souqtijara.mawithin [number of days, e.g., 14 days] of the purchase date, explaining the reason for your refund request.

For physical products: Contact our customer support at contact@souqtijara.ma

 within [number of days, e.g., 7 days] of receiving the product. Provide details and, if possible, include photos of the damaged or defective item.

4. Refund Processing Time

Refunds will be processed within [number of days, e.g., 14 days] of receiving your request. The actual time for the refund to reflect in your account may vary depending on your payment method and financial institution.

5. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at contact@souqtijara.ma.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on the website.